How to Make a Complaint

Key Information

• Your feedback, whether it's a compliment or a complaint, is one of the most powerful tools we have to improve our service
• Direct Contact: The best person to chat with initially is our Patient Services Manager, Casey Yeo. You can arrange to speak with her face-to-face, by phone, or by using our secure online form.
• Independent Support: If you'd prefer independent support with the process, you can contact the Independent Complaints Advocacy Service (ICAS) on 0300 456 8350.
• External Complaints: If you would rather raise a complaint outside the practice, you can contact the Greater Manchester Integrated Care organisation directly here.

What Happens Next?

We follow the official NHS complaints procedure, which is all about listening, responding fairly, and learning from your feedback.

If you raise a concern or complaint, we will acknowledge it, let you know the next steps, and provide a clear timeframe for our response.

We will keep you informed every step of the way.

If you are still unhappy with the outcome after our final response, you have the right to take your complaint to the Parliamentary and Health Service Ombudsman (Tel: 0345 015 4033) for an independent review.

We Genuinely Want to Hear From You

We understand that raising a concern can sometimes feel daunting. Please be reassured that we see your feedback as a crucial part of improving our care for the entire community. Your voice matters to us.

Further Information

Last reviewed: 14 September 2025
Next review due: 14 September 2028