How to Make a Complaint

Key Information

• Your Feedback Matters: Whether it is a compliment or a complaint, your feedback is one of the most important ways we improve our service.
• Direct Contact: The best first step is usually to speak with our Patient Services Manager, Casey Yeo. You can arrange to speak with her face-to-face, by phone, or by using our secure online form.
• Independent Support: If you would prefer support from an independent organisation, you can contact the Independent Complaints Advocacy Service (ICAS) on 0300 456 8350.
• External Complaints: If you would rather raise your complaint outside the practice, you can contact Greater Manchester Integrated Care directly.

What Happens Next?

We follow the official NHS complaints procedure, which is designed to listen, respond fairly, and learn from your feedback.

If you raise a concern or complaint, we will acknowledge it, explain the next steps, and give you a clear timeframe for our response.

We will keep you informed throughout the process.

If You Are Still Unhappy

If you remain unhappy after receiving our final response, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint independently.

Telephone: 0345 015 4033

We Genuinely Want to Hear From You

We understand that raising a concern can sometimes feel daunting. Please be reassured that we see your feedback as an important part of improving our care for the whole community.

Your voice matters to us.

Further Information

Last reviewed: 14 September 2025
Next review due: 14 September 2028