NOTICE REGARDING CORONAVIRUS
If you have been in contact with a confirmed case of Coronavirus, or have returned from China (incl. Hong-Kong), Japan, Malaysia, Rep Korea, Singapore, Taiwan, Thailand, in the last 14 days and feel unwell, please call NHS111 for advice. Do NOT attend or call the surgery, as we are unable to give advice or arrange necessary tests. Thank you.
Increase in access to appointments with your GP
In order to improve access to appointments and to manage the problems we are having with the phone system, we have now made some appointments available to book up to four weeks in advance. We are also holding some of the afternoon appointments and releasing them at 12pm each day, rather than releasing all the appointments in one go at 8.20am. This also applies to advance booking appointments and internet bookable appointments.
We hope this will help reduce the waiting times for calls to be answered in the mornings and reduce the occasions when the phone system ‘drops’ callers out of the queue before they get through to the practice.
Our new telephone system is due to be installed in May this year.
Thank you for your patience whilst these changes are being introduced.
Patient Services Team
DUE TO A LARGE INCREASE IN DEMAND FOR PRESCRIPTIONS PLEASE EXPECT PRESCRIPTIONS TO NOW TAKE 3 DAYS (72 HOURS) TO BE PROCESSED.
Have we got your correct contact details? Please ensure that you update us when your contact details change. We are able to send appointment confirmation and reminders, as well as reminders for annual reviews if we have your mobile number on file. We have received positive feedback on our text messaging system, however if you would prefer to opt-out of this service please contact Reception
Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.
RUclear is run by the NHS, the tests are of a high quality and are FREE.
If you would like further information on how to receive a testing kit please click here where you can request a kit to be sent to your home.
Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question. For more information about the Friends and Family Survey, please click on the two links below:
See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records
Advice Dementia Awareness
www.nhsdirect.nhs.uk tel: 08 45 46 47
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