Our Appointment System

 

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Before booking an appointment please check who is best placed to deal with your condition:

 

Many conditions can be dealt with without the need to see your GP. You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information available by clicking here.

Please try this advice before contacting the Practice.

book appointment with GP

 

How To Book

Alternatively, please use our online consultation service or contact Reception on 0161 983 5850 for non-urgent queries. We are taking bookings for telephone, face to face and video appointments.

Signposting

Bramhall Health Centre has implemented a signposting service, which is operated by our trained staff. We have provided training for our staff to ask appropriate questions in relation to your call in order to allocate you to the most suitable clinician or alternative service.

Reception staff are working under GP instructions and are bound by the same code of confidentially as the clinical staff.

For example, if you have an eye problem you may be signposted to the optician, if you have a mouth problem you may be signposted to the dentist.

 

Appointment Information 

There is a menu of appointments available. Most appointments are between 8:30am and 5:50pm on weekdays (except bank holidays). We also have evening appointments available as extra extended hours appointments. In addition, we offer some Saturday morning appointments (8am-1pm) as extra extended hours appointments. These are arranged on a monthly basis and details can be obtained from Reception.

The receptionist will endeavour to give you an appointment with your preferred doctor, but this is not always possible. Please understand that the receptionist can only offer available appointments.

In an emergency all patients will be seen by the duty doctor the same day. This clinic is meant for new and acute conditions. All requests for an emergency appointment will be triaged by the Duty GP. The GP will decide best action for that condition, for example, a face to face appointment. Please note that the duty doctor clinic appointments are shorter than routine appointments in order to deal with additional capacity on the day.  Please refrain from discussing additional non-emergency conditions as this may delay other patients.  We have a daily emergency appointments dedicated for children under the age of 12 (Monday to Friday mornings except Bank Holidays).

We would appreciate if you would consider the needs of all our patients. We have an obligation to balance the individual requirements of a patient during appointments with other patients waiting to be seen in the same surgery. There will be times when unforeseen medical emergencies may delay your appointment time (for example if the doctor is called out on an urgent home visit, is presented with a serious medical condition which requires more time to assess and arrange medical admission to hospital). If a patient presents with more than one medical condition, the doctor has the right to ask the patient to make a further appointment if the doctor is running late (due to previous medical emergencies) or if the doctor feels there is not sufficient time to deal with all additional queries. We apologise if this causes any inconvenience.

 

Missed Appointments

Unfortunately there are a growing number of appointments that patients do not attend. This significantly affects the ability of other patients to book appointments more quickly with a GP of their choice. Please telephone as soon as possible if, for any reason, you no longer require an appointment or are unable to make your appointment. Alternatively if you have signed up to the online service you are able to cancel your appointment at any time online. Lastly, we are piloting the ability for patients to cancel their appointment by sending an email giving as much notice as possible via our secure online form. Please note this email should not be used for clinical matters or urgent queries. 

 

Lateness Policy

We understand that sometimes circumstances can make patients late for their appointments. We therefore operate the following system.

If a patient is up to 10 minutes late, the Doctor/Nurse will see them. If a patient is more than 10 minutes late, the Receptionist will contact the clinician to inform them that the patient has arrived. They may or may not be seen, this decision will be made by the clinician. If the clinician is able to facilitate the appointment, this may be at a more convenient time e.g. end of surgery.

Patients have the option to re-book their appointment for a more convenient time if they are unable to wait.

Thank you for your understanding.

 

Doctors In Training And Medical Students.

Bramhall Health Centre is a teaching practice. We have qualified doctors in GP training. We also have students from Manchester University and other medical schools with us for short periods.

 

Viaduct Care 7 Day Access Services

Viaduct Care offers a 7 Day Access Service to patients with pre-bookable appointments available with GPs, Practice Nurses and Healthcare Assistants in the evenings from 6:30pm until 8:00pm and at weekends between 8am and 1pm.

Evening and weekends appointments can be booked by contacting us and raising a medical request, stating you wish to be seen in the 7 day access service. You can do this by contacting us on 0161 983 5850 or by using our online consultation service 

 

Further Information