NOTICE REGARDING CORONAVIRUS
If you have been in contact with a confirmed case of Coronavirus, or have returned from China (incl. Hong-Kong), Japan, Malaysia, Rep Korea, Singapore, Taiwan, Thailand, in the last 14 days and feel unwell, please call NHS111 for advice. Do NOT attend or call the surgery, as we are unable to give advice or arrange necessary tests. Thank you.
Increase in access to appointments with your GP
In order to improve access to appointments and to manage the problems we are having with the phone system, we have now made some appointments available to book up to four weeks in advance. We are also holding some of the afternoon appointments and releasing them at 12pm each day, rather than releasing all the appointments in one go at 8.20am. This also applies to advance booking appointments and internet bookable appointments.
We hope this will help reduce the waiting times for calls to be answered in the mornings and reduce the occasions when the phone system ‘drops’ callers out of the queue before they get through to the practice.
Our new telephone system is due to be installed in May this year.
Thank you for your patience whilst these changes are being introduced.
Patient Services Team
DUE TO A LARGE INCREASE IN DEMAND FOR PRESCRIPTIONS PLEASE EXPECT PRESCRIPTIONS TO NOW TAKE 3 DAYS (72 HOURS) TO BE PROCESSED.
Have we got your correct contact details? Please ensure that you update us when your contact details change. We are able to send appointment confirmation and reminders, as well as reminders for annual reviews if we have your mobile number on file. We have received positive feedback on our text messaging system, however if you would prefer to opt-out of this service please contact Reception
Offers free and confidential Chlamydia and Gonorrhoea postal testing service for people aged 16 to 24 years.
RUclear is run by the NHS, the tests are of a high quality and are FREE.
If you would like further information on how to receive a testing kit please click here where you can request a kit to be sent to your home.
Your opinion is important to us - Please click on the Friends and Family Survey button on the right-hand side of the screen and answer a single multiple choice question. For more information about the Friends and Family Survey, please click on the two links below:
See latest legislation relating to on-line access to patient services by clicking on Page 1. Electronic Patient Records
Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long-term treatment.
Requests for prescriptions can be made in writing or by calling at the surgery. We are unable to take orders over the telephone or issue repeat prescriptions at weekends, public holidays or out of normal surgery hours. Please allow two complete working days before collection and make allowances for weekends and public holidays.
FROM MONDAY THE 23RD OF MAY, YOU WILL NEED TO PROVIDE PHOTOGRAPHIC IDENTIFICATION TO COLLECT A PRESCRIPTION FOR A CONTROLLED DRUG.
We are pleased to remind you that we provide you with an online service for booking appointments, ordering repeat medication and updating your information.
Please use the following weblink: https://patient.emisaccess.co.uk/ and follow the instructions to register for this service. (document attached showing instructions and examples of the screens you will see). Please open as a read only document. If you have any problems please do not hesitate to contact a member of our Reception Team who will be happy to advise you.
Please use the repeat tear-off slip given with a previous prescription. Please try and collect prescriptions after 4:00pm.
We are part of the twelve monthly repeat prescription scheme for patients who are on long-term medication and their medication has been stabilised. Please discuss this with your local pharmacy so that they may assess if you would be a suitable patient to join the scheme.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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