How to Cancel an Appointment

 

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GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

 

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0161 983 5850 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access or The NHS App if you are signed up to the service. Lastly, we are piloting the ability for patients to cancel their appointment by sending an email giving as much notice as possible via our secure online formPlease note this email should not be used for clinical matters or urgent queries. 

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

Missed appointments cost the NHS many millions of pounds a year. In order to ensure equity amongst our patients if 3 appointments are missed and NOT cancelled in one calendar year the practice may remove you from its list.