How to Order Your Repeat Prescription

Key Information

• For patient safety, we do not take prescription requests over the phone (except for our most vulnerable patients).
• The best and easiest way to order is via the NHS App. You can also email your request or drop off the white, right-hand slip from your previous prescription at reception.
• Please allow two full working days for us to process your request before it is ready to collect from your pharmacy.
• To prevent waste, please only order what you need when you have less than ten days of medication left.

What Happens Next?

Choosing one of our approved ordering methods (the NHS App, email, or your paper slip) is the quickest and safest way to get your medication. Once we receive your request, our team processes it and sends it securely to your nominated pharmacy.

Remember to account for weekends and bank holidays when ordering. Please do not book a GP appointment just to order a routine prescription.

Patient Safety is Our Priority

To minimise the risk of errors, we do not take prescription requests over the phone. This is a crucial safety step. If you are unable to use online methods and cannot drop off a paper slip, please speak to our reception team who can advise on the best way to support you.

Further Information

For a detailed, step-by-step guide to our prescription process, please visit our website.

Last reviewed: 14 September 2025
Next review due: 14 September 2028