We are pleased to advise that the online service for our new GP Practice clinical software is now available.
Please go the the following weblink https://patient.emisaccess.co.uk/ and follow the instructions to register for this service. (document attached showing instructions and examples of the screens you will see). Please open as a read only document.
Patient Access Help notes
If you have any problems please do not hesitate to contact a member of our Reception Team who will be happy to advise you.
We apologise if you feel the request to bring in photographic ID is an inconvenience, however this is just a 'one-off' request to satisfy Data Protection guidelines. As before each individual family member who is a patient and would like to use the online service, will need to register for their own ID to access the system.
Following advice from NHS England everyone now has a named accountable GP, however all patients can still see which ever GP they choose for their consultations. If you wish to know who your named GP is please contact Reception/Secretaries. However if you receive repeat prescriptions from the Practice, your named accountable GP will be detailed on the prescription.
Welcome To Bramhall Health Centre
Bramhall Health Centre is a long-standing teaching practice (we help teach qualified doctors who are training to become General Practitioners and are involved in teaching medical students).
There are seven doctors operating from a purpose-built accommodation in the centre of the village (90% of our patients live within three miles of the centre of the village). We have thirteen thousand patients registered in the practice.
The building also houses other services run by NHS Stockport such as the dressing clinic nurse, counsellors, district nurses, health visitors, midwives, physiotherapists, speech therapists and podiatrists. This provides an ideal basis for a primary health care team approach to problems.
The practice is dedicated to providing a high level of medical care for our patients. We continuously strive to improve our services by encouraging staff attendance on update courses, organising in-house teaching sessions and audits for all staff.
Our Catchment Area: To see if you live within our designated catchment area, please copy the link below into your internet browser and you can enter your postcode to see if you are within our boundary.
Bramhall Health Centre Building
Please note that the Bramhall Health Centre building is owned by NHS Stockport and not by the doctors in the practice. NHS Stockport is also responsible for the maintenance of the building including fixtures, fittings, cleaning and decorations including paintwork. If you feel the building is not being maintained or decorated adequately, then we would encourage you to write to the following address: NHS Stockport, Regent House, Heaton Lane, Stockport SK4 1BS.
The Health Centre has suitable access for disabled patients. All the Patient areas including the Waiting room,and consulting rooms have Wheelchair access.
The Surgery has a Hearing Loop at Reception for patients hard of hearing and with a hearing aid to use. We also have portable hearing loops available for use during Nurse or Doctor consultations. If you would like to use this when you attend the surgery please let Reception know. You will need to switch your hearing aid to the 'T' position.
COMPLIMENTS, CONCERNS OR COMPLAINTS
Your opinion is important to us at Bramhall Health Centre.
If you have any compliments, feedback, or would like to raise a concern or complaint, please direct this in the first instance to the Reception Manager - Julie Meikle or to the Practice Manager - Elaine Barnes. Who will be happy to discuss your concerns further, or receive your suggestions.
You may either speak face-to-face or telephone in the first instance, or send an email or write to the practice.
We will always happily meet with you to discuss any concerns at a time convenient to you.
Should you need support with the complaints process you can contact your local Independent Complaints Advocacy Service (ICAS) telephone: 0300 456 8350
We fully comply with the NHS Complaints procedures including "Listening, Responding and Learning", keeping you fully informed and supporting you in how to complain or have your complaint reviewed by the Parlimentary & Healthcare Ombudsman.
If you are unhappy with the outcome of your complaint, you can refer the matter to the Health Service Ombudsman. Tel: 0345 015 4033
(Site updated 01/02/2017)