Admin & Services

This section explains how to access key practice services such as appointments, prescriptions, test results, referrals and practice support.

Select a topic below to find clear step-by-step guidance and links to the right service.

How to Book an Appointment

How to contact the practice, what information to include, and how appointments are arranged.

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Pharmacy First

How Pharmacy First works and when your local pharmacist can help without a GP appointment.

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How to Order Your Repeat Prescription

A simple guide to requesting repeat prescriptions safely and on time.

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Why Was My Repeat Prescription Rejected?

Common reasons a prescription request may be rejected and what to do next.

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Private vs. NHS Prescriptions: What You Need to Know

How private prescriptions differ from NHS prescribing and what happens if you ask us to take over.

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The NHS App

What you can do in the NHS App, how it works, and how to get set up.

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How to Order Repeat Prescriptions Using the NHS App

A step-by-step guide to requesting repeat medication using the NHS App.

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Proxy Access: Managing Health for Others

How proxy access works and how to help manage someone else’s care safely.

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Getting Your Test Results

How test results are reviewed, how to access them, and what happens next.

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Understanding Sick Notes (Fit Notes)

When you need a fit note, when you do not, and how to request one.

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Understanding Your Hospital Referral

What happens after your GP refers you and what to expect next.

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Tracking Your Referral and Waiting Times

How to check the progress of your referral and understand waiting times.

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Non-NHS Fees and Private Referrals

Information about non-NHS work, private forms and referral-related fees.

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How to Make a Complaint

How to raise a concern, what happens next, and where to get support.

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Why We Ask for Your Height and Weight

Why these measurements matter for safe prescribing and preventative care.

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Are You a Carer? Information and Support

Support, guidance and practical help for unpaid carers.

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