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Admin & Services
This section explains how to access key practice services such as appointments, prescriptions, test results, referrals and practice support.
Select a topic below to find clear step-by-step guidance and links to the right service.
How to Book an Appointment
How to contact the practice, what information to include, and how appointments are arranged.
Pharmacy First
How Pharmacy First works and when your local pharmacist can help without a GP appointment.
How to Order Your Repeat Prescription
A simple guide to requesting repeat prescriptions safely and on time.
Why Was My Repeat Prescription Rejected?
Common reasons a prescription request may be rejected and what to do next.
Private vs. NHS Prescriptions: What You Need to Know
How private prescriptions differ from NHS prescribing and what happens if you ask us to take over.
The NHS App
What you can do in the NHS App, how it works, and how to get set up.
How to Order Repeat Prescriptions Using the NHS App
A step-by-step guide to requesting repeat medication using the NHS App.
Proxy Access: Managing Health for Others
How proxy access works and how to help manage someone else’s care safely.
Getting Your Test Results
How test results are reviewed, how to access them, and what happens next.
Understanding Sick Notes (Fit Notes)
When you need a fit note, when you do not, and how to request one.
Understanding Your Hospital Referral
What happens after your GP refers you and what to expect next.
Tracking Your Referral and Waiting Times
How to check the progress of your referral and understand waiting times.
Non-NHS Fees and Private Referrals
Information about non-NHS work, private forms and referral-related fees.
How to Make a Complaint
How to raise a concern, what happens next, and where to get support.
Why We Ask for Your Height and Weight
Why these measurements matter for safe prescribing and preventative care.
Are You a Carer? Information and Support
Support, guidance and practical help for unpaid carers.